Terms of Service

Last updated: January 12, 2026

1. Acceptance of Terms

By accessing and using prodlens.ai (the "Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Demonstration Content and Trademark Disclaimer

Product photography examples and images displayed on our website, marketing materials, and demonstration content may include recognizable product brands, logos, and trademarks used solely to demonstrate our AI preset technology capabilities and illustrate the technical functionality of our service.

2.1 Nature of Demonstration Images

All demonstration images are AI-generated transformations created using our proprietary preset technology for illustrative, educational, and demonstration purposes only. These images are created to showcase the technical capabilities of our platform and do not represent actual client work unless explicitly stated otherwise.

2.2 No Affiliation or Endorsement

We do not claim any ownership, affiliation, partnership, endorsement, sponsorship, or commercial relationship with any brands, companies, products, or trademarks shown in demonstration images. The appearance of branded products in our demonstrations does not imply:

  • Any endorsement or approval by the brand owners
  • Any commercial relationship or partnership
  • Any authorization or license from the trademark owners
  • Any suggestion that we are affiliated with these brands

2.3 Trademark Ownership

All product names, brands, logos, trademarks, and trade dress displayed in demonstration content are the exclusive property of their respective owners. We acknowledge and respect all intellectual property rights of third parties.

2.4 Fair Use Statement

The use of branded products in demonstrations constitutes fair use under applicable trademark and copyright laws for the limited purpose of:

  • Demonstrating technological capabilities and software functionality
  • Providing educational examples of image transformation technology
  • Illustrating the range and quality of our preset offerings

This use is non-commercial in nature as it relates to the demonstration of technology rather than the promotion of the branded products themselves.

2.5 Removal Policy

If you are a trademark owner and believe that your brand is being used inappropriately in our demonstration content, please contact us immediately at contact@mail.prodlens.ai. We will promptly review your concern and take appropriate action, which may include removal of the content.

3. Use of Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations.

4. User-Generated Content

When you upload images or create content using our Service, you retain ownership of your original content. However, you grant prodlens.ai a worldwide, non-exclusive, royalty-free license to use, process, and display your content solely for the purpose of providing the Service to you.

4.1 User Responsibility for Branded Content

You are solely responsible for ensuring that you have the right to use any branded products, logos, or trademarks in images you upload to our Service. prodlens.ai is not responsible for any trademark or copyright infringement resulting from your uploaded content.

5. Intellectual Property

The Service, including its original content, features, and functionality, is owned by prodlens.ai and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Limitation of Liability

To the maximum extent permitted by law, prodlens.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

8. Payment Terms and Credits

prodlens.ai operates on a credit-based system. Credits are used to generate AI-powered product photographs.

8.1 Credit Purchases

You can purchase credits through our payment processor, Stripe. All credit purchases are final and non-refundable except as required by law or at our sole discretion in cases of service failure.

8.2 Credit Usage

Credits are consumed when you:

  • Generate AI product photographs
  • Upscale generated images
  • Use premium presets or features

Credit costs vary based on the operation performed and are clearly displayed before each action.

8.3 Credit Expiration and Reset

Credits reset at the start of each billing cycle. For example, if you have the Starter plan (550 credits/month) and use 300 credits, the remaining 250 unused credits will be forfeited when your next billing period begins. You will receive a fresh allocation of 550 credits at the start of each billing period.

No Rollover: Unused credits do not roll over to the next billing cycle. This keeps pricing simple and aligns with our costs from AI providers.

If your account is deleted or terminated, all unused credits will be forfeited without refund.

8.4 Refunds

Refunds are generally not provided for credit purchases. However, we may issue refunds at our discretion in cases of:

  • Service failures that prevent you from using purchased credits
  • Billing errors or duplicate charges
  • Technical issues that result in credit loss

To request a refund, contact us at contact@mail.prodlens.ai with details of the issue.

8.5 Pricing

Current subscription pricing:

  • Free: 20 credits/month ($0)
  • Starter: 550 credits/month ($32)
  • Professional: 1,000 credits/month ($59)
  • Business: 1,650 credits/month ($99)

We reserve the right to change our pricing at any time. Price changes will not affect your current subscription period but will apply to future billing cycles and new subscriptions.

9. Account Management

9.1 Account Creation

To use prodlens.ai, you must create an account by providing a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

9.2 Account Termination by You

You may delete your account at any time by contacting contact@mail.prodlens.ai. Upon account deletion:

  • Your personal data will be deleted within 30 days, with minimal information retained for 6 months for legal and accounting purposes
  • All uploaded images and generated content will be deleted
  • All unused credits will be forfeited without refund
  • You will lose access to the Service immediately

9.3 Account Suspension or Termination by prodlens.ai

We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have:

  • Violated these Terms of Service
  • Engaged in fraudulent or illegal activity
  • Abused the Service or our AI providers
  • Uploaded inappropriate, illegal, or infringing content
  • Attempted to reverse engineer, hack, or compromise the Service

In cases of suspension or termination for violation of these Terms, no refunds will be issued for unused credits.

10. Prohibited Uses

You agree not to use the Service to:

  • Upload, generate, or distribute illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
  • Infringe upon intellectual property rights, including copyrights, trademarks, patents, or trade secrets of others
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Generate deepfakes, misleading content, or content intended to deceive or defraud
  • Attempt to gain unauthorized access to the Service, other user accounts, or computer systems
  • Use automated systems (bots, scrapers) to access the Service without our written permission
  • Resell, redistribute, or sublicense the Service or generated content to third parties without authorization
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to generate content that violates any applicable law or regulation

11. Service Availability and Disclaimers

11.1 Service Availability

We strive to provide reliable and uninterrupted service, but we do not guarantee that the Service will be available at all times. The Service may be subject to:

  • Scheduled maintenance and updates
  • Downtime due to technical issues, infrastructure failures, or third-party service disruptions (including fal.ai, Cloudflare, or Stripe)
  • Force majeure events beyond our control

We will make reasonable efforts to notify you of planned maintenance when possible.

11.2 AI-Generated Content Quality

While we use advanced AI technology to generate product photographs, we do not guarantee that generated images will meet your specific requirements or expectations. AI-generated content may contain artifacts, inaccuracies, or unexpected results.

11.3 Third-Party Dependencies

prodlens.ai relies on third-party services including fal.ai (AI processing), Cloudflare (hosting and storage), and Stripe (payments). We are not responsible for failures, outages, or issues caused by these third-party providers.

12. Warranty Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

prodlens.ai does not warrant that:

  • The Service will meet your specific requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected within a specific timeframe

13. Indemnification

You agree to indemnify, defend, and hold harmless prodlens.ai, Ilker Cakir, and our affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use or misuse of the Service
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property rights
  • Any content you upload, generate, or distribute using the Service

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions.

14.2 Jurisdiction

Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.

14.3 Dispute Resolution

Before filing any legal action, you agree to first contact us at contact@mail.prodlens.ai to attempt to resolve the dispute informally. We will work in good faith to resolve any disputes within 30 days.

15. Data Retention and Privacy

Your use of the Service is also governed by our Privacy Policy, available at prodlens.ai/privacy. By using the Service, you consent to the data practices described in our Privacy Policy.

When you delete your account, we will retain minimal information (transaction records, email) for 6 months for legal and accounting purposes, as detailed in our Privacy Policy.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and prodlens.ai regarding your use of the Service and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms, please contact us at:

prodlens.ai
Ilker Cakir
Privatstr. 39
14089 Berlin, Germany
Email: contact@mail.prodlens.ai